eBook and eAudio Library Login Problem

Overdue books, outstanding charges and expired accounts, may impact on your access to our Digital Services.

If you have problems with your account, we will strive to quickly resolve the problem.

If you have overdue books these can be renewed online or by telephone (0300 123 6704).

If you encounter any problems with this process, please contact us via Ask A Librarian.

If your account is blocked due to outstanding charges, please contact us via Ask A Librarian.

If your account has expired, please complete our Keep in Touch form and we will update it immediately.

Quick Check?

BorrowBox - to login to BorrowBox you need to use your 14 digit library card number beginning 20118 plus your 4 digit PIN. The library card number must be entered with no spaces. Forgotten your PIN? Reset it here.

RBdigital - to login to RBdigital you need to use the username and password your created when you registered for this service. Forgotten your details? Go to the RBdigital main page, click 'Sign In' and choose 'Forgot Password/Username'.

Lancashire libraries have produced a series of online step-by-step guides to help you get started with our eBook library, you can view these now by clicking here.

BorrowBox Technical Issues - If you are having technical issues with the BorrowBox App or an eBook or Audiobook you are reading in it (e.g. freezing or jumping of pages etc.) , you should report this direct to BorrowBox from within the App.

To do this,

  • ·         click on the menu in the top right corner and choose 'Settings'.
  • ·         Now press and hold 'Version Info' for a few seconds.
  • ·         When the next screen opens, click 'Send Report' and choose your email.
  • ·         Add a comment or description of your problem and click to send to BorrowBox.

The technical information automatically included with the report will tell them the status of the app.

RBdigital Technical Issues - If you are having technical issues with the RBdigital App or an audiobook you are listening to (e.g. freezing or jumping of pages etc.) , you should report this direct to RBdigital from within the App or via your browser. Go to 'Help' and 'Submit A Ticket' or use this link (you will need to be logged into your account)

If you would like to suggest a title for our collection please complete this form.

Click here to return to the eBook and eAudio library.

STILL NEED HELP? Please answer the following few questions providing as much details as possible, in particular, any error messages you received.